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Orders and Shipping
How to register on Groglass eStore?
On our homepage, click on the link below the sign in fields, and register with only a couple of clicks! Our site offers authorization through your Gmail or Facebook login information, or you can choose to create a new account directly on our eStore.
How much does shipping of your product cost?
Shipping of our Artglass AR 99 32” x 40” product is free to all states in the USA.
Do you have a minimum order quantity?
The minimum order for our Artglass AR 99 32”x 40” product is one shipment box, which contains 6 sheets of premium museum-quality glass.
How do you process the orders?
All orders are processed within two business days. We will send order status updates to the email address you provided with your account.
How can I track my order?
When your order is confirmed, we will send you a tracking number so that you can follow the progress of your order status and delivery.
When will I receive my order?
Depending on your location, your delivery may take between 2 and 5 business days. You can always check your order status using the tracking number provided in the email with your order confirmation.
How safe is your product shipping?
Our custom-designed packaging is developed with glass safety as the utmost priority. The glazing products are properly secured and lined with protective materials for safety and convenience. In case of any issues regarding your delivery, contact our customer service: [email protected]
What if I need to return my order?
If for any reason you are not satisfied with your order, please contact us as soon as possible, and we will make it right. See our return policy for more information on the process.
Note that all claims must be submitted within 14 days of the product delivery.